Frequently Asked Questions

How do I download ringtones to my mobile phone?

To get Sony BMG ringtones and wallpapers on your mobile phone, look for your carrier in this list and follow the directions listed there.

I can't find the song I want as my ringtone.

We release new content for Sony Music Box on a weekly basis. This may include new releases and older hits from our catalog. The best way to see if your ringtone is available is to search for it by using the search box in the top right corner of this page.

The content on this site does not match the content found on Music Box on my handset.

The content on this site is a preview of most of the mobile media available from Sony BMG. You will find that the content on your handset may not match the list on this site (or even that of another handset) because we customize the media based on each phone's capabilities. For instance, your handset may support polyphonic ringers through Music Box but may not be capable of downloading mastertones. In this case, you'll only see polyphonic assets through the application.

Do you have a customer service number?

If there is a problem with Sony Music Box on your handset or if you have issues with downloads or credits, please contact your wireless carrier. If you have an issue regarding the content or previews available on this site, please get in touch with us through the contact page.

I live outside the United States. Can I get Sony Music Box on my mobile phone?

No. At this time we only support Verizon, Alltel, US Cellular and Sprint PCS Vision in the United States.

I recently purchased a new device. Could you help me move my purchased ringtones from my old handset to my new one? Could you resend ringers to my new device?

Sorry, there is no way for us to resend the content to your new device. You will have to repurchase the content from Sony Music Box.

I would like a refund of my credits.

Please contact your wireless carrier to inquire about refunds.

I have a pre-paid card. Can I use it to purchase ringers?

Sorry, all of our pre-paid offerings have expired and can no longer be used to purchase content.